Quality Guarantee

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If you’re not satisfied with the quality of the products your customer received get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution. 

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If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible.

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We'd much rather fix any problems and send a replacement order to make sure your customers are happy with their orders.  If that's not possible or your customers can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

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Color consistency

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We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

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Defective or damaged products

If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content provided. Should you want to submit a new order, we will cover the costs of the new order.

 

Lost Orders Policy

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For packages lost in transit, please send an email to Info@nickiwilliamsdesigns.com with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

 

Returned to Sender Policy

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For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order. 

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Wrong Address

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If you  provide an address considered insufficient by the courier, the shipment will be returned. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

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Rejected by the Recipient

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If you the customer rejects the shipment during the delivery, the shipment will be returned. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

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